Service Team Leader
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Service Team Leader, you'll play a key role in leading and developing our accommodation service, supporting people affected by domestic abuse to rebuild their lives in safe, supportive environments. Working closely with the Service Manager, you'll oversee day-to-day operations, lead a dedicated team, champion high-quality customer support, and ensure our accommodation services remain safe, compliant, and person-centred.
What you'll do
- Lead, motivate and support a team to deliver outstanding, person-centred services that achieve positive outcomes for customers.
- Oversee the daily operation of accommodation services, ensuring quality standards, performance targets and customer satisfaction are met.
- Build strong partnerships with commissioners, support agencies and community organisations to enhance service delivery.
- Drive customer engagement initiatives, using feedback to continuously improve services.
- Support safeguarding, health and safety, housing management and compliance across accommodation properties.
- Coach, develop and supervise team members, creating a positive and high-performing culture.
- Contribute to the growth and development of the service, ensuring it continues to meet customer and commissioning needs.
Who you are
- An experienced people leader with a background in domestic abuse services, housing, supported accommodation or a related environment.
- Passionate about supporting individuals and families to achieve safety, independence and positive futures.
- Knowledgeable about safeguarding, risk management, domestic abuse and housing-related support.
- A confident communicator who can build effective relationships with colleagues, customers and external partners.
- Organised, resilient and able to balance competing priorities while maintaining high standards.
- Values-driven, committed to equality, diversity and inclusion, and motivated to make a real difference in local communities.
- Holds a full UK driving licence and can work flexibly to meet service needs.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
#DomesticAbuse #RelationshipAbuse #JobsThatGiveBack #Community #FullTime #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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