Assistant Domestic Abuse Practitioner
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As an Assistant Domestic Abuse Practitioner, you'll provide flexible support to our Stoke refuge. You'll be a key point of contact for customers, enquiries and referrals, while working alongside colleagues to help women and children in refuge feel safe, supported and empowered to move forward with confidence.
What you’ll do:
- Process referrals, complete risk assessments and allocate accommodation based on individual needs.
- Identify safeguarding concerns and develop safety and support plans to help customers stay safe.
- Welcome new customers and support the preparation of refuge accommodation for new arrivals.
- Carry out safe and well checks, respond to incidents and emergencies, and help maintain a safe and secure environment.
- Maintain accurate records and work collaboratively with colleagues to deliver high-quality customer support.
Who you are:
- GCSEs in English and Maths (or equivalent) and confidence using Microsoft Office and other IT systems.
- Strong communication and customer service skills, with the ability to build trusting relationships.
- Experience handling sensitive and confidential information, maintaining accurate records and adhering to data protection requirements.
- A compassionate, non-judgemental approach, with the ability to stay calm under pressure, work independently and use initiative.
- Flexible and adaptable, with a willingness to support colleagues and respond to the changing needs of the service.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
#StokeonTrent #DomesticAbuse #RelationshipAbuse #JobsThatGiveBack #Glow
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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