Service Team Leader - IDVA Domestic Abuse
This is a Fixed Term, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As an IDVA Service Team Leader, you’ll oversee the day-to-day running of our Derbyshire IDVA Service. You’ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You’ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships.
Job requirements
- Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options.
- Lead on advocacy for customers with criminal justice services, housing, children’s and adult services, and other partner agencies.
- Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently.
- Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance.
- Manage and resolve escalated customer issues and concerns.
- Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting.
- Participate in the Managers' on-call rota and deputise for the Service Manager when required.
What we’re looking for
- Relevant IDVA qualification or willingness to complete Safelives training.
- A good level of education such as GCSE English and maths, or equivalent.
- Evidence of self-development or formal learning and development in sector skills.
- Minimum 2 years experience of supporting individuals who have
experienced domestic violence, forced marriage or ‘honour-based violence’ in an IDVA role or equivalent.
- Experience in team leadership, supervision and case management.
- An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
- An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
- Good crisis management skills and the ability to work effectively under pressure and to deadlines.
- IT literate and confident with Microsoft 365 and case management systems.
- DBS check and Police vetting.
- Full UK driving licence with access to own vehicle for work.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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