Community Safe & Well Coach (Domestic Abuse)
This is a Permanent, Rolling Rota vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Safe and Well Coach, you’ll visit customers in both our refuge and community settings to complete safe and well checks. You’ll address issues like anti-social behaviour or security concerns, making sure appropriate solutions are put in place. You’ll always keep customer safety at the centre of everything you do, and make sure the right information is shared with the on-call manager where needed.
Please note:
This is an evening and weekend role (weekdays 4-10pm, weekends 12-6pm) working on a four-on and four-off shift pattern
Job requirements
- Make sure new customers feel welcome when they move in and understand the support available and their responsibilities in the accommodation.
- Visit identified properties and complete the safe and well checks as agreed by the Team.
- Alongside the day staff, ensure that all accommodation is secure and Health and Safety Standards are met.
- Keep safety and risk management plans updated to reflect any new risks and respond to any safeguarding concerns or risks in line with the Risk Management Policy, and record incidents clearly and accurately.
- Ensure any Anti-Social Behaviour or illegal activity is challenged and dealt with appropriately, including responding to any neighbours affected and liaising with police when necessary.
- Answer the on-call out-of-hours line and respond to any issues or emergencies from male and female customers and their children in the refuge and community.
- Keep accurate, up-to-date records, details, and notes within the Glows CRM system ‘Oasis’.
- Support the Team leader to meet void targets by preparing rooms for re-let.
- Take responsibility for your tasks and personal development by agreeing on development plans and completing training to build your skills and knowledge.
What we’re looking for
- A good standard of education, for example GCSE English and Maths or equivalent.
- Experience in risk assessment and supporting people with complex needs.
- A genuine understanding of people in abusive relationships. You’ll be their voice, so you’ll need great communication skills to provide them with the best support to keep them safe.
- Basic ICT skills and experience with Microsoft Office.
- Great problem-solving skills and the ability to think quickly on your feet.
- Able to work independently and remotely, being self-motivated with great time management and the ability to prioritise high-risk cases.
- A full UK driving licence and a vehicle suitable for business use.
- DBS check.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now! Please note, we will be interviewing as we go so the vacancy may close early.
#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #SafeAndWellCoach #SafeAccommodation #FullTime #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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