Community Safe & Well Coach
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
As a Community Safe and Well Coach you’ll visit customers across safe accommodation to complete safe and well checks. You’ll keep their safety at the heart of everything you do, identifying risks and putting the best solutions in place for them.
In this role you’ll work 5pm-11pm on a shift pattern of ‘four on, four off.’
Job requirements
- Visit customers to carry out safe and well checks. You’ll make sure that their safety is paramount and challenge any issues, such as ASB.
- Ensure customers feel welcome when the first move in to refuge or the community. You’ll work with them to address their priorities and support with practical things such as benefit claims.
- Create customer focused safety plans and risk management plans to address personal safety.
- Answer the on-call out of hours phone line and respond to any issues or emergencies in both refuge and the community.
- Ensure that all accommodation is secure, and that health and safety standards are met.
- Assess any evident risk or safeguarding issues whilst carrying out your duties and respond appropriately in line with the risk management policy.
- Keep accurate records and notes within Glow’s CRM system.
- Support the Service Manager to meet void targets by turning around rooms ready for new residents.
- Support customers to connect with their community through activities and events, with the aim of reducing loneliness and isolation.
What we’re looking for
- A good standard of education, for example GCSE English and Maths or equivalent.
- Experience risk assessing and supporting people with complex needs.
- A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.
- Be up to date with current issues, laws and best practice in domestic abuse related areas. Have a knowledge of working within professional boundaries and safeguarding policies.
- Basic ICT skills and experience of Microsoft Office.
- Great problem solving skills and the ability to think quickly on your feet.
- Able to work independently and remotely, being self-motivated with great time management and the ability to prioritise high-risk cases.
- A full UK driving licence and a vehicle suitable for business use.
- DBS check.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
We’ll be interviewing as we go so might close the application process early if we find the right person.
#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #CommunitySafeAndWellCoach #SafeAccommodation #FullTime #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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