Referral and Allocations Practitioner
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
Do you want to make a meaningful impact on someone's life every day? Join our close-knit team and help deliver positive outcomes for individuals and families across Derbyshire and Derby City.
We are offering an exciting opportunity to join our Glow team, providing essential triage and administrative support to ensure the seamless delivery of our co-coordinated domestic abuse perpetrator services in Derbyshire.
Job requirements
- Be the main point of contact for internal and external stakeholders, answering queries by phone, in person, and electronically.
- Process referrals and use risk assessment tools to determine suitability for our services.
- Organize meetings and rotas, take notes, prepare agendas, and order resources as needed.
- Help the team by collecting data, doing research, and creating reports for service development and commissioner updates.
- Ensure confidentiality by following GDPR and MOPI standards, securely sharing info and maintaining customer records.
- Follow safeguarding practices for children, young people, and vulnerable adults to ensure their safety.
- Build and maintain relationships with local and national agencies to improve service delivery.
- Take charge of your professional growth by setting goals, attending training, and expanding your skills.
- Work with colleagues to meet team, service, and organizational goals.
What we’re looking for
- A genuine passion for helping others and an understanding of relationship abuse including the dynamics and behaviours displayed.
- Great communication and listening skills as well as the confidence to ask questions and reiterate information to clarify understanding.
- An understanding of risk and risk management practices.
- A good level of literacy and numeracy to GCSE or equivalent level
- Good ICT skills including confidence using Word, Excel and Outlook.
- Experience working with private, confidential, and complex information and dealing with customer files and updating records.
- Flexibility with great organisational skills and the ability to prioritise multiple tasks efficiently to meet deadlines.
- Ability to be a team player who can work with others to get things done and a willingness to help and support colleagues.
- A genuine compassion for people and deal with everyone as individuals without prejudice regardless of their background or circumstances.
- A full UK driving licence with access to your own vehicle suitable for business use.
- Enhanced DBS check needed.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
We will interview as we go and so may close this advert early if we find the right candidate.
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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