Assistant Domestic Abuse Practitioner
This is a Permanent, Rolling Rota vacancy that will close in {x} days at {xx:xx} BST.
The role
You’ll work with the team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquires, referrals, admissions and to the residents residing in the refuge accommodation. This may include offering housing related support to some of our customers in community accommodation.
Job requirements
- Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation,
- Provide customer-focused practical and emotional support.
- Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
- Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.
- Be the first point of contact at refuge and respond to any issues or emergencies in both the refuge setting and within the community to support customers.
- Assess any risk or safeguarding issues and respond appropriately, making sure that incidents are recorded appropriately.
- Support the team to meet void targets by turning rooms around ready for new customers to move in.
What we’re looking for
- A good standard of education, for example GCSE English and Maths or equivalent.
- Good ICT skills and familiar with Microsoft office.
- Good written and verbal communication skills.
- Able to risk asses and support people with complex needs.
- Experience of handling personal data, working in line with GDPR.
- A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.
- Great problem solving skills and the ability to think quickly on your feet.
- Able to work independently and remotely, being self-motivated with great time management. You’ll be able to meet deadlines and make and keep clear factual recordings of information.
- This is a community-based role so you will need a vehicle suitable for business use and a full UK driving licence.
- DBS check.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #AssistantDomesticAbusePractitioner #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.
Watch the video below to hear from some of the people we've supported.
Why choose us
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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